Developer Support Manager (Gamedev)

TL;DR

Developer Support Manager (Gamedev): Leading a distributed team of support engineers to provide exceptional assistance to PlayStation partners with an accent on operational excellence and people leadership. Focus on scaling high-performing technical teams, managing escalations, and translating partner feedback into meaningful improvements for SDKs and tools.

Location: Teams are based in Bristol, UK and San Mateo, CA; role requires working across multiple time zones and occasional travel.

Company

hirify.global (SIE) is the company behind the PlayStation brand, delivering cutting-edge hardware and network services to over 100 million people globally.

What you will do

• Lead, support, and develop a distributed team of support engineers across multiple products and platforms.
• Define career paths, mentor team members, and manage individual performance appraisals.
• Oversee capacity planning, hiring, onboarding, and succession planning for the team.
• Collaborate with cross-functional groups and teams across different global time zones.
• Optimize the developer support experience by removing obstacles and refining undefined tasks.
• Support and facilitate PlayStation Partner field activities at conferences and studio visits.

Requirements

• 3–5+ years of experience managing software development, QA, or software support teams.
• Strong technical background with a deep understanding of support fundamentals and reporting analytics.
• Experience with developer tools, including C++ compilers, linkers, debuggers, performance analysis tools, and memory profilers.
• Proven track record of building and scaling high-performing technical teams.
• Excellent communication and presentation skills for both technical and non-technical audiences.
• Ability to operate effectively in fast-moving, ambiguous environments.

Nice to have

• Proficiency with Confluence, JIRA, or similar bug tracking and ticket management tools.
• Familiarity with AI tools and workflows.
• Programming experience with C++ and familiarity with Clang for LLVM or GNU GCC toolchains.
• Experience with Windows, Linux, or MacOS.
• Knowledge of and passion for the video games industry.

Culture & Benefits

• Opportunity to work with some of the most beloved and recognizable intellectual properties in the world.
• Inclusive work environment committed to equal opportunity and diversity.
• Dynamic technology company culture focused on innovation and excellence.
• Collaborative atmosphere within a global team structure.