Senior Manager, People Operations (Ecommerce)

TL;DR

Senior Manager, People Operations (HR Ops): Leading the strategy and execution of the global People Services function to create a consistent employee experience with an accent on service delivery models and AI-driven modernization. Focus on scaling operational excellence, automating HR workflows, and managing multi-jurisdictional compliance.

Location: Remote (Austria, Canada, Germany, Italy, Spain)

Salary: $99,000 – $147,000 CAD (Canada base)

Company

hirify.global partners with North American retailers and brands to deliver local promotions and savings to millions of shoppers via a digital Shopper Consideration Platform.

What you will do

• Lead and evolve the global People Services operating model across the Americas and EU.
• Build and develop a globally aligned People Operations team to enable scalable support.
• Partner with People Tech to execute a technology roadmap involving ticketing, automation, and self-service tools.
• Leverage AI to improve efficiency and establish standards for its usage in HR.
• Own People Services metrics and SLAs to drive continuous operational improvement.
• Oversee global HR compliance and multi-jurisdictional reporting requirements.

Requirements

• 5+ years of People Operations or HR Shared Services experience.
• 3+ years of experience leading and developing teams of HR professionals.
• Experience leading People Operations across multiple regions or jurisdictions.
• Hands-on experience with HR tech transformation (e.g., Jira Service Management, ServiceNow) and AI/chatbot deployment.
• Strong working knowledge of HRIS systems and payroll administration.
• Solid working knowledge of HR compliance and employment standards across at least two jurisdictions (Canadian and/or EU strongly preferred).

Culture & Benefits

• Remote-first work environment.
• Inclusive and collaborative culture where employee voice matters.
• Highly flexible benefits package aligned with impact and growth.
• Access to tools and opportunities for accelerated career development.