CX Designer Senior (Service Design)

TL;DR

CX Designer Senior (Service Design): Leading end-to-end customer experience and service design initiatives for global brands with an accent on customer journey mapping and VoC analysis. Focus on translating qualitative research into strategic roadmaps and promoting a customer-centric culture.

Location: Remote within Brazil

Company

hirify.global is an experience innovation company partnering with globally recognized brands to drive digital transformation through a blend of data, AI, creativity, and technology.

What you will do

• Lead Service Design and CX initiatives, managing the end-to-end customer journey from acquisition to post-sales.
• Analyze Voice of Customer (VoC) data, historical surveys, and internal assessments to generate insights.
• Plan and facilitate qualitative and quantitative customer listening initiatives with stakeholders.
• Map customer journeys to identify pain points, bottlenecks, and optimization opportunities.
• Develop prioritization matrices and initiative roadmaps for short, medium, and long-term actions.
• Collaborate cross-functionally to ensure strategic alignment and quality across all deliverables.

Requirements

• 5+ years of professional experience in Customer Experience (CX) and Service Design.
• Strong proficiency in Design Thinking, user research, and workshop facilitation.
• Experience with design and collaboration tools including Miro and Figma.
• Ability to translate complex qualitative data into strategic executive documents.
• English: Upper-intermediate level required.
• Location: Must be based in Brazil (CLT or PJ contract).

Culture & Benefits

• Flexible work arrangements with remote and hybrid options.
• Career advancement through international mobility and professional development programs.
• Access to cutting-edge tools, specialized training, and industry experts.
• Inclusive, values-driven culture fostering creativity, diversity, and autonomy.

Hiring process

• Application review by the Talent Acquisition team.
• Interviews with the team for candidates whose skills and experience align with the role.