Key Account Manager (iGaming)

TL;DR

Key Account Manager (iGaming): Managing a portfolio of high-net-worth customers in the Colombian market to enhance loyalty and lifetime value with an accent on personalized rewarding experiences and relationship building. Focus on developing sustainable play levels, coordinating high-end hospitality events, and optimizing CRM communications for VIP segments.

Location: Bogotá, Colombia

Company

hirify.global is a global GameTech leader powering the Betano brand, operating in 20 markets worldwide.

What you will do

• Manage a portfolio of high-net-worth customers in Colombia to foster loyalty, retention, and increase lifetime value.
• Provide top-tier customer service as the primary point of contact across all communication channels.
• Plan and host local and global VIP events, including sporting events, concerts, and luxury dinners.
• Monitor individual and market-level performance to identify trends and implement tailored activity campaigns.
• Collaborate with the CRM team to optimize communications via Telegram and WhatsApp.
• Act as the voice of Key Accounts, providing feedback and ideas to improve the overall customer experience.

Requirements

• Bachelor’s Degree in Marketing, Business Administration, Management, or a related field.
• Experience in customer-facing environments (experience in key account management is a plus).
• Native Spanish speaker and excellent command of English.
• Strong analytical, organizational, and communication skills, with proficiency in MS Office.
• Passion for the online gaming, sports, or land-based casino industry.
• Willingness to travel and work outside of regular office hours.

Culture & Benefits

• Work in a diverse, international team with colleagues from 40+ nationalities.
• Join a company certified as a Great Place to Work and one of the Best Workplaces in Europe.
• Opportunity to operate within a cutting-edge GameTech environment on a global scale.