Sub-Region Head Of Account Management (Commerce)

TL;DR

Sub-Region Head of Account Management (Commerce): Leading and scaling the account management function for Rx, NV, and Commerce Platform teams with an accent on retention, revenue growth, and operational excellence. Focus on defining strategy, managing leadership teams, and driving lifetime value for thousands of merchants across multiple markets.

Company

hirify.global is a fast-growing technology company building a global delivery platform for food, retail, and commerce, now part of DoorDash.

What you will do

• Define and execute the account management strategy, including segmentation, lifecycle motions, and long-term roadmaps.
• Line manage Team Leads and frontline Account Managers, focusing on hiring, coaching, and scaling high-performing teams.
• Build standard operating procedures, playbooks, and forecasting cadences to ensure operational excellence.
• Drive revenue retention, expansion, and churn reduction strategies to maximize merchant lifetime value.
• Partner with local Advertising teams to define go-to-market motions for ads, promotions, and campaigns.
• Establish metrics and dashboards to monitor performance and optimize coverage and productivity.

Requirements

• 8+ years of experience in account management, customer success, or sales leadership.
• 3+ years of proven experience managing managers (Team Leads).
• Track record of scaling teams while improving retention and growth metrics.
• Strong operational and analytical skills with proficiency in CRM systems like Salesforce or HubSpot.
• Excellent communication skills with the ability to influence senior leadership and cross-functional partners.
• Customer-first mindset with a bias for measurable outcomes like NRR and churn.

Nice to have

• Experience in marketplace, logistics, SaaS, or commerce platforms.
• Experience with subscription or recurring revenue business models.
• Experience scaling teams across multiple markets and managing distributed teams.
• Proficiency with BI tools such as Tableau or Looker.

Culture & Benefits

• Opportunity to work in a fast-moving, high-growth scaleup environment.
• Focus on ownership, impact, and career acceleration.
• Collaborative culture with a big-heart, low-ego approach.
• Exposure to complex, large-scale international operations.