Solutions Engineer (SaaS)

TL;DR

Solutions Engineer (SaaS): Leading technical discussions with key prospects and customers in Japan to ensure technical fit and align end-to-end solutions with an accent on pre and post-sales technical guidance. Focus on bridging the gap between customer needs and product development, designing innovative solutions, and scaling the Solutions Engineering organization.

Location: Hybrid based in Tokyo, Japan

Company

hirify.global is a Trust Management Platform that helps businesses continuously monitor and verify their security to earn and prove trust.

What you will do

• Partner with sales teams to identify and drive net new, expansion, and renewal opportunities.
• Conduct technical product demonstrations and trials to build strong technical partnerships with customers.
• Act as a trusted advisor for key accounts and executive sponsors to drive advocacy and retention.
• Provide actionable customer feedback to product teams to influence strategy and priorities.
• Collaborate cross-functionally to resolve customer business issues and achieve mutual goals.
• Develop processes and workflows to build and scale a best-in-class Solutions Engineering organization.

Requirements

• 4+ years of customer-facing technical experience as a Solutions Engineer, Sales Engineer, or equivalent.
• Hands-on experience with cloud platforms (AWS, Google Cloud, Microsoft Azure) and cloud application architecture.
• Proficiency with Operating Systems including Windows, MacOS, and Linux.
• Strong project management skills and the ability to operate independently in a startup environment.
• Excellent communication skills for presenting to both technical contributors and executive decision-makers.
• Must be based in Tokyo, Japan to support the hybrid working model.

Nice to have

• Familiarity with REST API development and service integrations.
• Prior experience in B2B SaaS.
• Willingness and curiosity to use AI to amplify skills and improve efficiency.

Culture & Benefits

• Industry-competitive salary and equity.
• Comprehensive stipends for healthcare, health & wellness, remote workspace, internet, and cellphones.
• 16 weeks of paid parental leave for all new parents.
• Generous time off with 20 days of annual leave and 9 company-paid holidays.
• Commuter benefits for office attendance and virtual team-building activities.