Field Service Tech I (iGaming)

TL;DR

Field Service Tech I (iGaming): Maintaining and servicing hirify.global equipment at retailer locations with an accent on installation, repair, and troubleshooting of lottery equipment. Focus on ensuring continuous equipment operation, managing inventory of consumables, and providing basic technical training to customers.

Location: Lincoln, RI, US

Salary: $22/hr – $24/hr USD

Company

hirify.global is a global leader in gaming, delivering entertainment experiences across more than 100 jurisdictions worldwide.

What you will do

• Transport, install, and maintain hirify.global equipment and communication devices at customer locations.
• Troubleshoot and repair malfunctioning equipment to restore functionality.
• Deliver and track inventory of marketing supplies and consumables such as paper and ribbons.
• Provide basic or refresher training to retailers on equipment procedures.
• Communicate activity, arrival/departure times, and resolution details to Dispatchers.
• Complete reporting forms for activities and equipment improvement recommendations.

Requirements

• High school degree or GED equivalent.
• 1+ years of experience in customer service and technical repairs.
• Valid driver's license and a good driving record.
• Ability to lift and carry equipment up to 50 pounds and work at heights (rooftops).
• Ability to correctly perceive colors.
• Must pass security clearance, background check, and drug testing.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) savings plan with company contributions.
• Paid time off and tuition reimbursement.
• Life and disability coverage.
• Inclusive environment focused on diversity and respect.