Customer Account Manager (SaaS)

TL;DR

Customer Account Manager (SaaS): Managing and growing an existing book of business for B2B cloud services with an accent on upselling, cross-selling, and churn prevention. Focus on building client relationships, conducting quarterly business reviews, and achieving individual sales quotas within a fast-paced environment.

Location: Must be based in the United States

Company

hirify.global is a leading provider of cloud communications and collaboration technology, dedicated to helping businesses connect more effectively through a suite of integrated cloud services.

What you will do

• Manage and support an identified book of business for hosted cloud solutions.
• Identify and execute upsell and cross-sell opportunities within named accounts.
• Conduct quarterly business reviews to align product goals with client needs.
• Prevent account churn through proactive management and effective problem-solving.
• Deliver product demonstrations and prepare proposals for existing customers.
• Collaborate cross-functionally with onboarding teams to ensure successful account transitions.

Requirements

• Must be based in the United States
• 3+ years of experience in B2B account management and solution selling.
• Proven history of meeting or exceeding upsell and cross-sell sales goals.
• Strong aptitude for technology with an understanding of IT infrastructure and software.
• Proficiency with Salesforce or similar CRM platforms.
• Excellent oral and written communication skills with diligent follow-up habits.

Nice to have

• Knowledge of UCaaS services, Microsoft products, and mobility solutions.
• Familiarity with the Challenger Sales Methodology.
• Strong analytical skills and proficiency in MS Excel.

Culture & Benefits

• Collaborative and transparent team environment focused on mutual accountability.
• Strong track record of internal promotion and long-term employee retention.
• Fast-paced, dynamic work environment with high growth potential.
• Commitment to diversity, inclusion, and equal opportunity employment.

Hiring process

• Application review.
• Initial interview.
• Hiring manager interview.