Technical Account Manager (AI)

TL;DR

Technical Account Manager (AI): Leading the technical relationship and deployment of an endpoint AI observability platform with an accent on customer onboarding and technical guidance. Focus on translating customer requirements into scalable implementation plans and resolving complex security issues.

Location: Remote (United States and Canada)

Salary: $158,000 – $250,000

Company

hirify.global is building an endpoint AI observability platform to maximize productivity and safety for AI-adopting organizations.

What you will do

• Act as the primary technical point of contact for customer accounts to ensure successful deployment and long-term satisfaction.
• Lead product demonstrations, proof-of-value engagements, and technical workshops for customers and partners.
• Translate customer requirements into scalable implementation plans, coordinating with internal teams.
• Troubleshoot and resolve technical issues, leveraging internal engineering and security teams.
• Develop and maintain technical documentation to support customer implementations and best practices.
• Advocate for customers by feeding insights and enhancement requests back to product and engineering teams.

Requirements

• 3+ years of experience in technical account management, sales engineering, or a similar customer-facing technical role.
• Solid background in endpoint security, endpoint management, or IT systems in enterprise environments.
• Proven ability to explain complex security concepts to both technical and executive-level audiences.
• Strong communication skills and a customer-first mindset.
• Experience thriving in fast-paced, startup environments with minimal oversight.
• Must be based in the United States or Canada.

Culture & Benefits

• Fully remote work environment built on trust, autonomy, and excellence.
• Generous healthcare coverage.
• Flexible PTO.
• Home-office support.
• Culture that values top performers and high standards.