Director, Collections & Recoveries (Fintech)

TL;DR

Director, Collections & Recoveries (Fintech): Leading the transformation and optimization of in-house live agent collections functions with an accent on performance management infrastructure and operational maturity. Focus on delivering a comprehensive maturity roadmap and substantially improving collections outcomes over a multi-year period.

Location: Remote, United States

Salary: $146,000–$189,000

Company

A purpose-driven fintech company providing accessible credit cards with clear terms to help underserved consumers improve their credit.

What you will do

• Deliver and execute a comprehensive maturity roadmap for the in-house live agent collections function.
• Build and strengthen performance management infrastructure, including baselines and feedback cycles.
• Drive substantial improvements in collections outcomes with a clear long-term strategic plan.
• Partner with Analytics, Finance, and Operations to align collections efforts with organizational goals.
• Lead through organizational ambiguity and transformation to turn investments into results.

Requirements

• Must be based in the United States.
• 10+ years of progressive collections experience with a track record of building high-performing teams.
• Proven ability to transform collections operations and deliver measurable financial results.
• Deep expertise in consumer financial services compliance and performance management.
• Ability to travel approximately 6+ times per year to Richmond, VA.
• Experience leading distributed teams in a high-accountability environment.

Culture & Benefits

• Comprehensive insurance options including health, dental, and vision.
• 401(k) match and participation in annual incentive and equity programs.
• Remote-friendly work environment with paid time off and paid parental leave.
• Monthly wellness stipend and flexible spending accounts for childcare and healthcare.
• Culture built on respect, dignity, and the core value of Unity.