Director Of Customer Contract & Relationship Management: Customer Experience Leader (Fintech)

TL;DR

Director Of Customer Contract & Relationship Management (Fintech): Leading the central service and enablement function for contracts and billing to ensure a seamless customer experience with an accent on operational efficiency and cross-functional alignment. Focus on optimizing billing workflows, managing US GAAP/SOX compliance, and driving continuous process improvements across sales and finance.

Location: Hybrid: Must be based in or able to work from Monett, MO; Lenexa, KS; or Springfield, MO (required office attendance 1 day per week).

Salary: $119,100 - $150,000

Company

A technology company providing cutting-edge financial services solutions and digital banking tools for community banks and credit unions.

What you will do

• Serve as the central enablement leader connecting Contracts & Billing Operations, customers, Sales, and internal business partners.
• Develop accounting services organizational strategies and establish functional objectives aligned with corporate goals.
• Provide leadership and expertise to the asset management and tracking team to drive continuous improvements.
• Ensure strict compliance with US GAAP and SOX policies in collaboration with Internal Audit and Risk Management.
• Drive business process improvements through the implementation of new technologies and operational efficiencies.
• Manage team performance through goal documentation, coaching, and professional development.

Requirements

• Bachelor’s degree in finance, general business, marketing, or a related field.
• Minimum 12 years of experience in customer operations, contract management, billing, or revenue operations.
• Minimum 5 years of people leadership experience.
• Proven experience in training internal associates and external customers.
• Strong stakeholder management experience across sales, finance, legal, and operations.
• Intermediate proficiency in Excel (pivot tables, vlookup, managing tables).

Nice to have

• Oracle subscriptions management experience.
• MS 0365 experience.
• Experience leading cross-functional initiatives and driving organizational change.
• Experience handling software contracts.

Culture & Benefits

• Culture built on the motto: "Do the right thing, do whatever it takes, and have fun."
• Comprehensive benefits package supporting physical, mental, and financial health.
• Environment focused on inclusion, sustainability, and community impact.
• Commitment to professional growth and empowerment within a collaborative team.