HR Generalist (HR Operations)

TL;DR

HR Generalist (HR Operations): Managing nuanced employee lifecycle services and providing advanced coaching to managers within a tiered support model with an accent on case coordination and HR process optimization. Focus on resolving complex HR inquiries, executing talent strategies, and improving operational SOPs to scale HR support.

Location: Remote (USA). Must be based in one of the 50 United States

Salary: $27.30 - $45.90 hourly

Company

hirify.global is the most-visited real estate platform in the U.S., helping customers navigate buying, selling, financing, and renting homes.

What you will do

• Provide advanced manager coaching and project support for annual reviews, performance management, and talent acquisition.
• Partner with HR Business Partners (HRBPs) to execute people and talent strategies and organizational health efforts.
• Own the intake, triage, and resolution of routine but nuanced HRBP-level work requiring high HR fluency.
• Manage a diverse portfolio of tasks including custom HR reporting, analytics, and performance plan logistics.
• Log and track all work in ServiceNow to identify patterns and develop clear SOPs for lower-tier support.
• Coordinate with COEs, Talent Acquisition, and Benefits teams to ensure seamless end-to-end case resolution.

Requirements

• Must be based in the United States.
• Experience in HR shared services, employee service centers, or HR operations (typically 1-4+ years).
• Demonstrated experience in at least two domains: performance management, annual reviews, HR analytics, or TA support.
• Proficiency with Workday (or similar HRIS) and ServiceNow (or similar case management tools).
• Ability to triage and route work based on complexity, risk, and business context.
• Strong written and verbal communication skills for creating manager guidance and playbooks.

Nice to have

• Experience working closely with HR Business Partner (HRBP) teams.
• Prior experience in a tiered HR support model (Tier 1/2/3) with focus on SLAs and escalation accuracy.
• Comfort iterating on SOPs and triage rules based on data-driven case analysis.
• Experience supporting organizational changes, re-leveling, or job profile creation.

Culture & Benefits

• Full remote flexibility for employees residing in the US.
• Competitive base salary and eligibility for equity awards.
• Awarded as one of the Fortune 100 Best Companies to Work For in 2025.
• Inclusive, innovative, and engaging culture focused on employee empowerment.
• Strong commitment to equal opportunity and diversity.