Logistics Support Specialist II (Intermodal)

TL;DR

Logistics Support Specialist II (Intermodal): Managing end-to-end freight execution for North American shipments with an accent on intermodal movements and cross-border customs. Focus on coordinating rail and drayage handoffs, ensuring data integrity in TMS, and resolving shipment exceptions for US-based customers.

Location: On site in Ciudad de México, Mexico

Company

hirify.global helps companies move goods more reliably and efficiently using real-time data and technology to optimize North American freight management.

What you will do

• Execute full-cycle shipment operations including booking, dispatch, tracking, and delivery for import and export intermodal movements.
• Coordinate rail and drayage handoffs, container management, and port or ramp scheduling.
• Manage customs documentation and border crossing requirements for shipments between Mexico and the US.
• Maintain accurate shipment data, milestones, and references within the hirify.global TMS.
• Communicate proactively with US-based customers regarding shipment status, exceptions, and resolutions.
• Analyze weekly operational reports and support the onboarding and coaching of new team members.

Requirements

• 2–5 years of experience in freight operations or supply chain execution, specifically in intermodal or cross-border environments.
• Hands-on knowledge of rail movements, drayage, container types, and port/ramp operations.
• Familiarity with Mexico–US customs documentation, such as pedimentos and carta porte.
• Experience working with a TMS or freight management system with a focus on data integrity.
• Advanced English proficiency (written and spoken) for daily communication with US-based customers and carriers.
• Ability to manage multiple active shipments simultaneously in a fast-paced environment.

Nice to have

• Experience in 4PL, freight forwarding, or broker operations for North American lanes.
• Familiarity with US domestic intermodal networks (BNSF, UP, NS, CSX) and Mexican rail operators (Ferromex, KCSM/FXE).
• Experience with capacity management, carrier negotiation, or exception handling under tight SLAs.
• Proficiency with data and reporting tools to identify trends and propose process improvements.

Culture & Benefits

• Equal Opportunity/Affirmative Action employer.
• Work within a high-impact environment managing over $17B in freight.
• Collaborative atmosphere supporting 1 in 3 Fortune 500 shippers.