Tier 2 Help Desk Technician (IT Support)

TL;DR

Tier 2 Help Desk Technician (IT Support): Providing advanced technical support and escalation for a primarily macOS environment with an accent on endpoint management, identity and access workflows, and SaaS platform administration. Focus on troubleshooting complex hardware/software issues, maintaining endpoint compliance via MDM, and mentoring Tier 1 staff to scale IT operations.

Location: Hybrid in Foster City, CA (must be onsite at least 3-4 days per week)

Salary: $113,000 – $148,000 + Equity

Company

hirify.global is an agentic software creation platform that democratizes software development using natural language.

What you will do

• Provide advanced onsite and remote technical support for macOS endpoints as a Tier 2 escalation point.
• Resolve complex hardware, software, and connectivity issues for laptops and mobile devices.
• Administer productivity platforms including Google Workspace, Slack, and other SaaS applications.
• Manage device provisioning, enrollment, and policy enforcement using MDM platforms like Kandji.
• Support IAM workflows, including MFA, SSO, and account lifecycle management.
• Coordinate with infrastructure and security teams to resolve technical incidents and maintain endpoint compliance.

Requirements

• 4+ years of experience in IT support or endpoint administration in a macOS-focused environment.
• Expertise in troubleshooting Apple macOS systems and hardware.
• Experience with Google Workspace administration and MDM solutions (Kandji, JumpCloud, Intune).
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Must be based in or able to work onsite in Foster City, CA.
• Ability to lift and move IT equipment up to 40 lbs.

Nice to have

• Experience supporting Microsoft Windows in enterprise environments.
• Background working in a high-growth SaaS company.
• Familiarity with SOC 2 and ISO 27001 operational requirements.
• Certifications like CompTIA Network+ or Apple Certified Support Professional (ACSP).

Culture & Benefits

• Competitive salary and equity.
• 401(k) program with a 4% match (US Only).
• Comprehensive health, dental, vision, and life insurance.
• Flexible Time Off (FTO) and paid parental/medical leave.
• In-office perks: commuter benefits, setup reimbursement, and monthly wellness stipend.