Support Engineer I (Azure/M365)

TL;DR

Support Engineer I (Azure/M365): Providing first-line technical support and maintaining system health for IT infrastructure with an accent on M365, Azure, and security compliance. Focus on troubleshooting cross-platform OS issues, managing user accounts, and ensuring adherence to CMMC and NIST 800-171 standards.

Location: Flexible hybrid; U.S. citizenship and security clearance are strictly required

Salary: $75,000–$82,000

Company

A security integrator specializing in compliance and IT infrastructure for regulated environments.

What you will do

• Provide first-line support for email troubleshooting, password resets, and mailbox management.
• Perform administrative tasks within Azure, Google Workspace, and various ticketing systems.
• Troubleshoot Windows, Mac, and Linux operating systems and configure hardware peripherals.
• Manage end-user provisioning and account management.
• Diagnose network connectivity issues involving Wi-Fi and LAN.
• Conduct proactive system health checks and enhance standardized service processes.

Requirements

• U.S. citizenship is required by federal regulation.
• Must have held or currently hold a security clearance (interim accepted).
• 2-4 years of experience in an IT support focused role.
• Certifications: CompTIA A+, ITIL 4 Foundation, and Microsoft 365 Fundamentals (MS-900).
• Strong knowledge of Microsoft 365 (Commercial & GCC/GCC-High), Azure Active Directory, and Teams.
• Experience with VPNs, DNS, and mobile device management (MDM).

Culture & Benefits

• Comprehensive benefits package including generous PTO.
• Flexible hybrid work schedule.
• Opportunities for professional growth and technical training.
• Collaborative and innovative team culture focused on continuous improvement.