Strategic Engagement Manager (SaaS)

TL;DR

Strategic Engagement Manager (SaaS): Leading large-scale, cross-functional programs for global client partnerships with an accent on executive stakeholder alignment and measurable business outcomes. Focus on architecting scalable program governance, managing complex software delivery projects, and driving long-term account strategies for enterprise customers.

Location: Remote (Must be based in the United States)

Salary: $150,000 – $160,000 USD annually

Company

hirify.global is an AI-powered retention engine providing a CustomerOS platform to orchestrate the customer journey from onboarding to advocacy.

What you will do

• Architect and lead large-scale, cross-functional initiatives to maximize client success and hirify.global value.
• Design scalable program governance and measurement approaches to optimize resources and margins.
• Execute multi-workstream software and services projects at a program level for existing customers.
• Act as an executive sponsor and point of escalation in critical customer forums and SteerCo sessions.
• Define short and long-term program roadmaps in partnership with client and internal executive sponsors.
• Mentor the Professional Services organization by developing reusable assets and program management best practices.

Requirements

• Bachelor's degree or equivalent experience with 10+ years of related experience.
• 10+ years of experience managing enterprise-grade customer engagements in Professional Services or Management Consulting.
• Must be based in the United States.
• Proven experience in C-suite engagement and executive-level stakeholder management.
• Expertise in both waterfall and agile project management methodologies and tools.
• Proficiency with CRM, PSA, and collaboration tools like Salesforce, Kantata, and Smartsheet.

Nice to have

• Project Management certification (PMP, PRINCE2, or equivalent).
• Experience implementing Customer Success or CRM platforms.
• Familiarity with SaaS metrics, subscription models, and change-management frameworks (e.g., Prosci, ADKAR).

Culture & Benefits

• Comprehensive benefits including fully covered medical premiums (employee-only), dental, and vision.
• Financial security through a 401(k) plan and participation in an equity program.
• Flexible PTO and dedicated "Recharge Holidays" (one long weekend per quarter).
• Remote work options and access to global coworking spaces.
• $10,000 lifetime fertility stipend.
• Human-first culture focusing on collaboration, curiosity, and continuous growth.