Senior Collections Associate (B2B)

TL;DR

Senior Collections Associate (B2B): Managing and resolving delinquent customer accounts within the payments processing industry with an accent on accounts receivable aging, billing dispute resolution, and data integrity. Focus on executing collection strategies, maintaining accurate financial documentation, and delivering high-quality customer service in a hybrid office environment.

Location: Must be based in Cincinnati, Ohio, USA (Hybrid: 3 days in office)

Company

hirify.global is a global leader in payments processing, providing financial services and technology solutions to businesses worldwide.

What you will do

• Manage and resolve delinquent customer accounts through phone contact, written correspondence, and skip-tracing.
• Monitor accounts receivable aging and take corrective action to resolve balances in a timely manner.
• Resolve customer billing and settlement complaints to ensure accurate account status.
• Submit regular status reports on unpaid accounts and repayment progress.
• Update and maintain customer files to ensure high data integrity.
• Collaborate with the finance team to support accounting operations as needed.

Requirements

• Must be based in or able to commute to Cincinnati, Ohio
• Minimum 2 years of call center experience
• High school diploma or GED
• Strong customer service and communication skills
• Ability to work independently and prioritize time-sensitive tasks

Nice to have

• Previous experience in collections
• B2B experience
• Proficiency in Microsoft Office, Salesforce, and billing/collections software

Culture & Benefits

• Comprehensive medical, dental, and vision coverage
• Retirement savings plan with 50% match on the first 6% of contributions
• Paid time off, holidays, and sick leave
• Eight weeks of paid parental leave
• Employee Assistance Programs and specialized medical support

Hiring process

• Application review by the recruitment team
• Interviews to assess skills, experience, and cultural fit
• Background check and drug test for US-based roles