Collections Specialist (Fintech)

TL;DR

Collections Specialist (Fintech): Managing delinquent unsecured loan accounts and negotiating payment plans with an accent on account recovery and client communication. Focus on restoring delinquent accounts to performing status and ensuring a high-quality member experience.

Location: Hybrid; must be based in the Phoenix, AZ metro market. Initial training is conducted onsite in Tempe, AZ, and working onsite 1 day per month is required.

Salary: $19.50 per hour + Monthly Bonus

Company

hirify.global is a leading digital personal finance company providing personalized financial solutions, including personal and home equity loans, to help members improve their financial future.

What you will do

• Contact clients regarding delinquent accounts for unsecured loans.
• Negotiate payment options for early-stage collection accounts.
• Utilize strong negotiation skills to bring delinquent accounts back to performing status.
• Handle inbound and outbound calls while providing an exceptional member experience.
• Process requests and account changes using discretion and independent judgment.

Requirements

• Minimum 1 year of Collections experience strongly preferred.
• Strong verbal and written communication skills.
• Ability to stay organized while managing multiple tasks.
• Must be able to attend initial training onsite in the Tempe office.
• Must be available to work onsite 1 day per month.

Culture & Benefits

• Hybrid work opportunities within the Phoenix metro area.
• 401(k) with employer match.
• Medical, dental, and vision insurance with HSA and FSA options.
• Competitive vacation, sick time, and dedicated volunteer days.
• Up to $5,250 in reimbursement for eligible education expenses.
• Wellness support through Employee Assistance Program, Talkspace, and fitness discounts.