Integration Support Specialist

TL;DR

Integration Support Specialist (Software/Marketplace): Managing the onboarding, maintenance, and issue resolution for integration partners with an accent on API troubleshooting and cross-functional communication. Focus on identifying process gaps, optimizing support workflows, and bridging the gap between technical engineering teams and external partners.

Location: Must be based in or able to commute to the Rotterdam office (Hybrid: 2 days/week in office)

Salary: €41,200 – €49,400 gross per year

Company

Europe’s largest student rental platform, connecting students with trusted housing through a seamless online experience.

What you will do

• Act as the primary point of contact for integration partners, managing support requests and ensuring timely resolution.
• Investigate and troubleshoot integration issues across APIs and feed-based systems by reviewing logs and testing configurations.
• Facilitate collaboration between account managers, supply stakeholders, and engineering teams to prioritize integration tasks.
• Ensure successful partner onboarding by gathering necessary technical details and maintaining clear communication.
• Identify recurring technical issues and process gaps to drive tooling improvements and reduce manual support efforts.
• Provide first-line support for operational issues related to listing and finding systems.

Requirements

• Must be based in or able to commute to the Rotterdam office
• Experience in technical support, sales engineering, or partner-facing roles within a software or marketplace environment.
• Basic understanding of APIs and software systems with the ability to read logs and troubleshoot technical issues.
• Proficiency with ticketing systems like Jira and API tools like Postman.
• Clear and confident communication skills in English.
• Proactive, hands-on approach to problem-solving and working with both technical and non-technical stakeholders.

Culture & Benefits

• Unlimited paid holidays.
• Hybrid work policy with flexibility to work remotely for up to 2 months per year.
• 1,000 EUR personal development budget and language classes budget.
• Full commuting coverage and ergonomic equipment setup.
• Diverse international community with 46+ nationalities.
• Pet-friendly office in Rotterdam city centre with weekly team-building events.