Customer Solution Specialist (France)

TL;DR

Customer Solution Specialist (E-commerce): Guiding B2B e-commerce customers through software, shipping, and financial challenges with an accent on empowering confident decisions and identifying process improvements. Focus on handling multi-channel customer interactions, contributing to world-class customer experiences, and developing new skills in areas like product knowledge and QA.

Location: Hybrid (Eindhoven, Netherlands). Must be based in the Netherlands and work from the Eindhoven HQ 2-3 times a week.

Salary: €2,700–€3,000 gross/month

Company

hirify.global is a rapidly growing product company providing shipping solutions for B2B e-commerce customers.

What you will do

• Guide B2B e-commerce customers through various challenges (software, shipping, finance).
• Interact with customers via calls, chats, and tickets, ensuring professional and helpful service.
• Empower customers to become shipping experts.
• Spot patterns and suggest improvements for customer experience.
• Develop new skills in areas like process optimization, product knowledge, or QA.

Requirements

• Full professional proficiency in English and French (speaking and writing).
• Curiosity, a growth mindset, and strong communication skills.
• Ability to learn quickly, take ownership, and manage multiple tasks under pressure.
• Positive attitude and problem-solving energy.
• Ready to work full-time (40 hours/week), Mon-Fri, 8:45-17:30.
• Must be based in the Netherlands and work from the Eindhoven HQ (hybrid model, 2-3x a week).

Culture & Benefits

• Open, energetic culture encouraging feedback and creativity.
• Flexible work approach, including occasional remote work from other countries.
• Opportunities for growth, training, and projects.
• 28 days of holiday + birthday off.
• Mini-sabbatical of 4 weeks every three years.
• €2,000 study budget and €500 Work From Home budget.
• Access to office gym, pension plan, and health insurance discounts.
• Travel compensation and discount programs.