Customer Experience Associate

TL;DR

Customer Experience Associate: Providing high-quality support to hirify.global users by resolving account, billing, and security issues with an accent on empathy and technical clarity. Focus on investigating suspicious activity, maintaining account integrity, and contributing to operational improvements within a fast-paced support environment.

Location: Must be based in or able to commute to Amsterdam, Netherlands

Company

hirify.global is a leading communication platform used by over 200 million people monthly to connect, hang out, and play games together.

What you will do

• Deliver timely and thoughtful responses to user inquiries across support channels.
• Assist users with account recovery, password resets, and billing or refund questions.
• Investigate and resolve unauthorized account activity and security concerns.
• Educate users on security best practices and identify potential vulnerabilities.
• Maintain accurate interaction records and contribute to the internal knowledge base.
• Collaborate with cross-functional partners to share actionable user feedback.

Requirements

• Must be based in or able to commute to Amsterdam
• Experience in customer or technical support roles.
• Strong written and verbal communication skills in English.
• Familiarity with desktop/mobile OS and customer service platforms like Zendesk or Salesforce.
• Ability to work effectively in a fast-paced environment.
• Commitment to inclusive and welcoming user support.

Nice to have

• Proficiency in additional languages, specifically Brazilian Portuguese, Russian, French, German, or Turkish.

Culture & Benefits

• Hybrid work model with occasional in-person days at the Amsterdam office.
• Opportunity to work on a globally beloved communication platform.
• Focus on community-driven mission and inclusive team culture.
• Structured shifts (Tuesday–Saturday or Sunday–Thursday).