Customer Solution Specialist (Ecommerce)

TL;DR

Customer Solution Specialist (Ecommerce): Providing technical and logistical support to B2B e-commerce customers via calls, chats, and tickets with an accent on empowering users to resolve shipping and financial challenges. Focus on identifying patterns for process optimization and improving the overall customer experience.

Location: Hybrid (2-3x per week) in Eindhoven. Must be based in the Netherlands.

Salary: €2,700–€3,000 gross/month

Company

hirify.global is a shipping platform designed to help e-commerce businesses optimize and scale their logistics.

What you will do

• Support B2B e-commerce customers via calls, chats, and tickets regarding software, shipping logistics, and financial matters.
• Coach and guide customers to resolve issues independently and become shipping experts.
• Identify patterns in customer challenges and suggest improvements for the product and delivery process.
• Contribute to the development of world-class customer experiences.
• Collaborate with the team to optimize internal processes and quality assurance.

Requirements

• Fluent English plus a second language (Dutch, Spanish, French, Italian, or German).
• Must be based in the Netherlands and able to work from the Eindhoven HQ.
• Strong communication skills and a proactive, positive mindset.
• Ability to multitask and maintain composure under pressure.
• Available for full-time employment (40 hours per week), Mon-Fri, 8:45 to 17:30.

Culture & Benefits

• Hybrid work model with a €500 Work From Home budget.
• 28 days of annual leave plus your birthday off.
• Mini-sabbatical of 4 weeks every three years.
• €2,000 professional development/study budget.
• On-site gym access and travel compensation.
• Pension plan and health insurance discounts.