Customer Solution Specialist

TL;DR

Customer Solution Specialist: Providing expert support and guidance to B2B e-commerce customers across multiple channels with an accent on shipping logistics, software, and financial queries. Focus on empowering customers, spotting improvement opportunities, and growing skills in process optimization and quality assurance.

Location: Based in the Netherlands, Eindhoven HQ with hybrid work model (2-3 days per week)

Salary: €2,700–€3,000 gross/month

Company

hirify.global is a product company specializing in SaaS solutions for e-commerce shipping and logistics.

What you will do

• Provide professional, helpful, and human customer support via calls, chats, and tickets.
• Guide and empower B2B e-commerce customers to become confident shipping experts.
• Identify patterns and suggest improvements to enhance customer experience.
• Develop skills and explore areas such as process optimization, product knowledge, training, and quality assurance.
• Collaborate with the team to deliver world-class customer service.

Requirements

• Must be based in the Netherlands and work from Eindhoven HQ.
• Fluent in English and a second language (Dutch, Spanish, French, Italian, or German).
• Strong communication skills and a positive, proactive mindset.
• Ability to multitask, stay calm under pressure, and take ownership of learning and mistakes.
• Available full-time, 40 hours per week, Monday to Friday, 8:45 to 17:30.

Culture & Benefits

• Competitive salary with holiday and mini-sabbatical benefits.
• €2,000 study budget and €500 work-from-home budget.
• 28 days holiday plus birthday off and pension plan with health insurance discounts.
• Access to office gym, travel compensation, and discount programs.
• Open, energetic culture with trust, respect, and flexibility including occasional remote work.