Customer Onboarding Manager (HRTech)

TL;DR

Customer Onboarding Manager (HRTech): Leading the end-to-end onboarding process for new customers to ensure successful adoption of the Talent Management Suite with an accent on tailored onboarding plans and customer training. Focus on managing project timelines, facilitating internal handovers between Sales and Customer Success, and optimizing onboarding processes.

Location: Hybrid in Amsterdam, Netherlands

Salary: €45,000 - €55,000 per year

Company

hirify.global is a leading Talent Management Suite providing an all-in-one platform that combines ATS, HRIS, and Performance Management software for HR and People teams.

What you will do

• Lead end-to-end onboarding for new customers, including creating project timelines and providing strategic guidance.
• Design customized onboarding plans tailored to each customer's specific objectives and goals.
• Train customer teams on the software and manage the technical setup and workspace configuration.
• Facilitate seamless communication and handovers between Sales and Customer Success teams.
• Collaborate with product teams by providing customer feedback to influence the future roadmap.
• Optimize onboarding content and processes to improve overall efficiency and effectiveness.

Requirements

• Fluency in Dutch and strong English communication skills are required.
• Must be based in or able to work hybridly from the Amsterdam office.
• Experience in Customer Support, Customer Success, or Account Management within a SaaS or tech environment.
• Proven ability to manage multiple client onboardings simultaneously with high attention to detail.
• Strong interpersonal skills and emotional intelligence for engaging with diverse stakeholders.
• Commercial mindset to identify growth and upsell opportunities for customers.

Culture & Benefits

• Hybrid work model from a canal-side office in Amsterdam.
• €1,500 annual training budget and 2 dedicated learning days.
• 28 paid holiday days plus 2 additional days in 2026.
• Option to work from anywhere for 4 weeks per year.
• Pension plan, wellness perks, and commuting/travel reimbursement.
• Apple MacBook and a €200 home office budget.