Customer Enablement Lead (AI)

TL;DR

Customer Enablement Lead (AI): Designing and delivering educational programs and resources to empower premium users of an AI-powered app builder with an accent on onboarding, video tutorials, and live training. Focus on increasing user proficiency, driving feature adoption, and synthesizing community feedback into product improvements.

Location: Remote (Global)

Company

hirify.global (Bolt.new) is building the future of software development with an AI-powered app builder and a browser-based IDE that allows developers to move from idea to production instantly.

What you will do

• Develop and deliver 1:1 and 1:many enablement experiences, including training programs, live sessions, and playbooks.
• Create high-quality educational content such as video tutorials, walkthroughs, and written onboarding guides.
• Host office hours to provide real-time technical support and answer user questions.
• Define and track success metrics for enablement programs, including feature adoption, time-to-value, and retention.
• Gather and synthesize community feedback to inform product prioritization and improve the overall customer experience.
• Collaborate with the CX team to identify and address gaps in educational content.

Requirements

• 3+ years of experience in Customer Enablement, Education, CX, Community, Customer Success, or Solutions Engineering.
• Proven ability to design and deliver impactful training content and record polished video tutorials.
• Experience presenting on live streams, webinars, and calls.
• Basic video editing skills and a data-driven mindset for measuring program effectiveness.
• Strong understanding of AI tools, prototyping, and coding workflows.
• Exceptional verbal and written English communication skills.

Nice to have

• Background in Product Management, Design, or Engineering.

Culture & Benefits

• Fully remote, globally distributed team environment.
• Deeply collaborative culture with a passion for shipping fast and solving real problems.
• Opportunity to join a small team with a high-impact vision.
• Flexible and remote-friendly work approach without location restrictions.