Senior Learning Experience Designer (Instructional Design)

TL;DR

Senior Learning Experience Designer (Instructional Design): Designing and developing high-impact learning programs and interactive e-learning modules for the Support Enablement team with an accent on curriculum architecture and multimedia content. Focus on architecting the learning journey for frontline teams, implementing "just-in-time" micro-learning strategies, and utilizing data-driven iteration to optimize knowledge transfer.

Location: Remote in Ontario, British Columbia, or Alberta, Canada

Company

hirify.global is a global leader in communications platforms, empowering businesses to create personalized customer experiences through innovative software solutions.

What you will do

• Design high-impact learning programs (onboarding, product launches, technical troubleshooting) tailored for a fast-paced support environment.
• Build interactive e-learning modules, video tutorials, job aids, and simulations using modern authoring tools.
• Partner with Support Leadership and Quality Assurance to identify knowledge gaps and create targeted interventions.
• Implement a "just-in-time" strategy by creating micro-learning and searchable knowledge assets.
• Measure and optimize program effectiveness using LMS metrics, performance metrics, and CSAT data.

Requirements

• Must be based in Ontario, British Columbia, or Alberta, Canada.
• 3+ years of experience in Instructional Design or Learning Experience Design, preferably within SaaS or Customer Support enablement.
• Demonstrated ability to create engaging digital content (portfolio required).
• Proficiency in Articulate 360 (Storyline/Rise), Adobe Creative Cloud, and Cornerstone.
• Mastery of adult learning principles and frameworks such as ADDIE, SAM, or Backward Design.
• Exceptional writing and communication skills for translating technical briefs into human narratives.

Nice to have

• Background in or deep appreciation for the frontline support experience.

Culture & Benefits

• Remote-first work culture with a strong emphasis on global inclusion and connection.
• Competitive pay, generous time off, and ample parental and wellness leave.
• Comprehensive healthcare and retirement savings program.
• Creative freedom to experiment with AI-driven learning, gamification, and video.
• Occasional travel (approximately 10-15%) to build in-person relationships with stakeholders.