Fraud Operations Manager (Fintech)

TL;DR

Fraud Operations Manager (Fintech): Owning the end-to-end fraud function and detection systems for a service-business platform with an accent on risk mitigation, chargeback optimization, and AI-driven automation. Focus on reducing fraud losses, designing investigation workflows, and partnering with engineering to evolve fraud tooling.

Location: Hybrid - Must be based in New York City or San Francisco (In-office 3-4 days per week, with required attendance on Tuesdays and Thursdays).

Salary: $160,000–$180,000 + equity

Company

AI-powered system helping over 100,000 service businesses manage appointments, payments, and revenue growth.

What you will do

• Define and own the end-to-end fraud strategy, detection rules, and response protocols.
• Build investigation workflows for chargebacks, disputes, suspicious transactions, and account takeovers.
• Reduce fraud losses by identifying emerging attack vectors and implementing controls without degrading user experience.
• Partner with Payments and Engineering to translate operational pain points into product requirements for fraud tooling.
• Manage chargeback and dispute operations, focusing on evidence compilation and win-rate optimization.
• Develop reporting, alerting, and SOPs to provide leadership with visibility into fraud trends and financial exposure.

Requirements

• 5+ years in fraud operations, payments risk, or trust & safety, ideally within fintech or marketplaces.
• Hands-on experience managing chargebacks and disputes at scale, including knowledge of card network rules.
• Strong analytical skills to interpret transaction data, set thresholds, and measure impact.
• Proven use of AI tools (e.g., Claude, ChatGPT, Cursor) to build automations and improve efficiency.
• Familiarity with payment processors such as Stripe or Adyen.
• Must be commutable to the NYC or SF office.

Culture & Benefits

• Flexible PTO and generous, fully-paid parental leave.
• Competitive health and dental insurance with partially covered premiums.
• 401k eligibility starting from day 1.
• Annual professional development stipend for approved learning expenses.
• Fertility and adoption benefits via Carrot and Kindbody.
• Home office support and pre-tax commuter benefits.