Customer Marketing Manager (SaaS)

TL;DR

Customer Marketing Manager (SaaS): Building and scaling the customer advocacy program to drive revenue through case studies, testimonials, and an engaged customer community with an accent on AI-powered systems and upmarket strategies. Focus on turning customer success stories into scalable sales levers and developing an executive-level advocate network.

Location: Remote (Must be based in the United States)

Salary: $142,400 - $235,400 USD

Company

hirify.global is a leading AI-native go-to-market solution for revenue teams, providing access to verified B2B contact data and engagement tools for over 500,000 companies.

What you will do

• Own the end-to-end production of case studies and manage a fresh, accessible testimonial library.
• Build and lead a curated customer advocate community for co-marketing, speaking opportunities, and content.
• Scale public advocacy across platforms like LinkedIn and G2 to increase brand visibility.
• Partner with Sales to provide the right customer proof and references to close enterprise deals.
• Develop AI-powered automation for tracking, matching, and producing customer advocacy content.
• Experiment with high-touch community programming, including executive dinners and podcasts.

Requirements

• 5+ years of experience in customer marketing, community, or advocacy within a B2B SaaS company.
• Proven track record of running reference programs and building case studies from scratch.
• Strong relationship-building skills and a deep understanding of reference selling.
• Ability to create high-quality content and guide customer interviews.
• Operator mindset with a focus on building documented, scalable workflows.
• Active fluency in AI tools (e.g., Claude, Notion AI) to accelerate productivity.

Nice to have

• Experience scaling executive customer councils or roundtables.
• Experience producing customer-focused video or podcast series.
• Background where customer advocacy directly served as a revenue lever.

Culture & Benefits

• AI-native culture emphasizing continuous improvement and extreme ownership.
• Competitive compensation including equity and company bonuses.
• Comprehensive benefits: 401(k), FSA/HSA, and medical, dental, and vision insurance.
• Flexible PTO and at least 10 paid holidays per year.
• Support for professional growth with high autonomy and a collaborative environment.
• Global travel coverage.