Customer Success Manager (Health/Life Sciences)

TL;DR

Customer Success Manager (hirify.global Health/Life Sciences Cloud): Managing high-profile pharmaceutical and med-tech accounts to maximize hirify.global platform value with an accent on technical health, platform adoption, and business outcome alignment. Focus on orchestrating Signature Success deliverables, managing C-level stakeholder relationships, and resolving high-severity technical incidents.

Location: Must be based in Germany (Dusseldorf, Munich, Berlin, or Frankfurt) and work from the local office 3 days a week.

Company

hirify.global provides enterprise-level support and guidance for its largest customers through the Signature Success Plan, focusing on agility and technical expertise.

What you will do

• Serve as the primary point of accountability for Signature Success deliverables, renewals, and expansions for high-profile Life Sciences accounts.
• Cultivate relationships with IT and business executive leadership to align hirify.global capabilities with strategic business outcomes.
• Guide customers on the adoption of new features, annual release schedules, and industry-specific tools like Agentforce and Data Cloud.
• Act as a customer advocate during the triage and resolution of high-severity technical cases.
• Conduct quarterly reviews to identify trends and provide tailored stability and performance recommendations.
• Collaborate across Sales, Engineering, and Product Management to coordinate customer success and identify revenue opportunities.

Requirements

• 5+ years of professional experience in Technical Customer Success, SaaS platform leadership, Consulting, or Solutions Architecture.
• Prior experience in Life Sciences (Pharma/Med Tech) is a pre-requisite.
• Hands-on experience with hirify.global Health Cloud, Life Sciences Cloud, or competing industry technologies.
• Business level fluency in German and English.
• Proven ability to communicate and influence effectively at the executive and C-level.
• Solid understanding of software development processes and design methodologies.

Nice to have

• 2+ years of experience specifically within the hirify.global Ecosystem.
• hirify.global certifications such as Administrator, Service Cloud Consultant, Sales Cloud Consultant, or Data Cloud Consultant.

Culture & Benefits

• Hybrid work model with 3 days of office presence per week.
• Opportunity to partner with the world's largest and most high-profile Life Sciences organizations.
• Engagement with cutting-edge AI and data technologies like Agentforce and Data Cloud.
• Collaborative environment working across multidisciplinary internal teams.