Senior Account Manager (SaaS)

TL;DR

Senior Account Manager (SaaS): Managing and expanding client relationships for an AI-powered IT management and cybersecurity platform with an accent on cross-selling, upselling, and proactive account growth. Focus on driving revenue through consultative sales, monitoring adoption metrics, and aligning product value with customer business objectives.

Location: Munich, Germany

Company

Leading provider of AI-powered IT management and cybersecurity software serving Managed Service Providers (MSPs) and internal IT organizations worldwide.

What you will do

• Proactively engage clients to understand evolving business objectives and provide pre-emptive solutions to enhance customer experience.
• Identify and execute cross-sell, upsell, and expansion opportunities within existing accounts to drive revenue growth.
• Monitor usage metrics and address adoption hurdles proactively to ensure customers optimize the platform's full potential.
• Collaborate cross-functionally to act as the voice of the customer and influence continuous product improvements.
• Conduct personalized sessions to educate customers on new features, updates, and best practices.
• Develop and maintain accurate weekly, monthly, and rolling 6-week sales forecasts.

Requirements

• Fluency in German is essential
• 4+ years of experience in SaaS sales, preferably in B2B environments.
• Exceptional inside sales experience in a metrics-driven, fast-paced sales environment.
• Proficiency with CRM applications, specifically Salesforce, to manage leads and accounts.
• Strong organizational, interpersonal, and communication skills.
• Proven ability to work as a resilient, competitive, and coachable achiever.

Culture & Benefits

• High-growth, high-performance environment centered on innovation, accountability, and results.
• Consultative sales culture with significant sales commissions.
• Ample opportunities for career advancement and strong executive support.
• Access to ongoing education and training to enhance sales skills and product expertise.
• Culture of embracing challenges and moving with urgency to deliver exceptional outcomes.