Strategy & Operations Manager (Medtech)

TL;DR

Strategy & Operations Manager (Medtech): Driving high-impact initiatives to scale patient support operations and improve clinical outcomes for a digital healthcare platform with an accent on strategic analysis, operational efficiency, and cross-functional execution. Focus on optimizing patient journeys, defining service levels, and building scalable operational frameworks to support rapid business growth.

Location: Must be based in London (Hybrid)

Company

hirify.global is a mission-driven digital healthcare company building long-term weight-management programs that combine clinical research with personalized patient care.

What you will do

• Own a portfolio of high-impact initiatives to improve patient retention, LTV, and contribution margin.
• Redesign patient journeys to reduce friction and increase long-term treatment adherence.
• Drive performance in the operating model by optimizing triage, QA, and knowledge management.
• Define and operationalize world-class service levels (SLAs) and capacity planning for scale.
• Partner with Product and Engineering to build automation and workflow tooling.
• Collaborate cross-functionally with Clinical Ops, Pharmacy, and Growth to resolve systemic patient experience issues.

Requirements

• 5+ years of experience in high-velocity environments, including consulting/banking and 1-2 years in strategy or operations at a startup.
• Strong problem-solving skills with the ability to break down ambiguous challenges into structured hypotheses.
• Proven ability to drive cross-functional projects from strategy to execution.
• Excellent communication skills with a focus on presenting complex ideas clearly.
• Hands-on approach with a willingness to handle nitty-gritty operational tasks.
• Must be based in London to support the hybrid work model.

Nice to have

• Experience in healthcare or regulated industries.
• Background in building products that drive behavior change.
• Previous experience in a high-growth startup or scale-up.

Culture & Benefits

• Equity stake in the business via employee options program.
• 25 days holiday plus bank holidays and enhanced parental leave.
• Yearly personal development budget with 3 extra days of leave for up-skilling.
• Monthly wellness allowance.
• Hybrid work environment with a fun office culture, regular socials, and team events.
• Provision of MacBook and necessary equipment.