Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing a portfolio of medium-to-high complexity accounts to drive commercial growth, retention, and platform adoption with an accent on strategic partnership and cross-functional collaboration. Focus on identifying expansion opportunities, managing contract renewals, and translating customer needs into value-driven solutions within the food tech industry.

Location: Must be based in or have the legal right to work in Belgium (Ghent)

Company

hirify.global is a rapidly scaling SaaS unicorn providing an API-first platform that revolutionizes commerce for the food and retail industries.

What you will do

• Drive commercial growth through contract renewals, upsells, and cross-sells to increase customer lifetime value.
• Build and strengthen long-term partnerships by conducting Quarterly Business Reviews (QBRs) and designing engagement strategies.
• Act as the primary point of contact for customers, gathering requirements and advocating for their needs internally.
• Collaborate cross-functionally with Product, Legal, and Finance teams to deliver value-driven solutions.
• Lead strategic customer projects and resolve mid-level escalations autonomously.
• Segment and prioritize your book of business to ensure consistent account health and revenue forecasting.

Requirements

• Fluency in English, Dutch, and French is essential.
• Must possess the legal right to work in Belgium.
• 3-5 years of experience in Account Management or commercial roles within the B2B SaaS or Food Tech industry.
• Strong commercial acumen with deep understanding of SaaS business models and expansion paths.
• Proficiency in CRM tools like HubSpot or Salesforce.
• Demonstrable project management skills and ability to lead complex projects.
• Understanding of APIs and ability to leverage data to identify churn signals.

Culture & Benefits

• Dedicated learning budget for professional development.
• Opportunity to work at a rapidly scaling SaaS unicorn.
• Collaborative, diverse, and international team environment.
• Regionally tailored rewards and compensation packages.
• Focus on innovation with weekly releases and new feature development.