Client Manager (EdTech)

TL;DR

Client Manager (EdTech): Managing a portfolio of education clients to drive value, engagement, and long-term success for the Sentral platform with an accent on relationship management and portfolio growth. Focus on identifying cross-sell/upsell opportunities, leading renewal negotiations, and acting as the voice of the customer to improve product offerings.

Location: Sydney, New South Wales, Australia

Salary: AUD 110,000 – 117,000 per annum + superannuation and on target commission

Company

hirify.global is a Fortune 500 commerce leader, and its sub-brand Sentral provides a cloud-based platform for student administration and data management in schools.

What you will do

• Build and maintain strong client relationships as the primary contact to drive engagement and resolve escalations.
• Identify and deliver cross-sell and upsell opportunities in partnership with Sales and Product teams.
• Support onboarding and adoption through tailored engagement, training, and product demonstrations.
• Develop strategic account plans, including retention strategies, license reviews, and risk management.
• Lead renewal conversations and negotiations to ensure revenue continuity.
• Gather client insights and deliver webinars to inform product and service improvements.

Requirements

• 2+ years of experience in Customer Success, Account Management, or Sales.
• Strong consultative communication and negotiation skills.
• Experience supporting users of complex software platforms such as CRM, ERP, or Education systems.
• Proven ability to build relationships across multiple stakeholder levels.
• Ability or willingness to obtain a Working with Children Check.
• Must be based in Sydney, Australia.

Nice to have

• Experience in Education (former educator or EdTech experience).
• Familiarity with school management systems such as Sentral.
• Tertiary qualification in Education or a related field.

Culture & Benefits

• Flexible work arrangements to support unique needs.
• 18 weeks paid parental leave and two weeks paid secondary carer’s leave.
• Women in Digital membership for industry events and resources.
• Additional leave for birthdays, community giving, wellness, and study.
• Free and confidential Employee Assistance Program and wellbeing resources.
• Employee Stock Purchase Plan and salary sacrifice options.