Account Executive (SMB)

TL;DR

Account Executive (SMB): Driving new business opportunities and managing existing customer relationships within the staffing industry with an accent on outbound prospecting, pipeline building, and commercial negotiations. Focus on identifying expansion opportunities, delivering product demonstrations, and ensuring long-term customer success through the adoption of platform solutions.

Location: Hybrid role based in Sydney, Australia

Company

A fast-paced, people-first organization dedicated to delivering high-quality software solutions with a culture rooted in ownership, speed, and service.

What you will do

• Build and manage a pipeline of new business through outbound calls, emails, and social outreach.
• Engage prospects to understand their challenges and deliver effective product demonstrations.
• Own and work towards revenue targets across new business, expansion, and renewals.
• Manage a portfolio of SMB customers to support retention, adoption, and long-term success.
• Identify and close opportunities for account expansion through upgrades and partner solutions.
• Monitor customer usage to identify risks and share actionable insights internally.

Requirements

• Experience in sales, customer-facing roles, or recruitment.
• Strong communication skills with the ability to simplify complex ideas for diverse audiences.
• Proactive mindset with a strong desire to learn commercial and customer success strategies.
• Comfortable working in a fast-paced environment and managing multiple priorities.
• Interest in leveraging AI tools to enhance productivity and customer engagement.
• Must be based in or able to work from the Sydney, Australia office.

Culture & Benefits

• Unlimited vacation policy.
• Group Life Assurance and Income Protection.
• Access to a discounts and wellbeing portal.
• Quarterly paid volunteer days.
• Lucrative employee referral program.
• Strong focus on career development and internal promotion.