EL/PL Liability Claims Handler (Insurance)

TL;DR

EL/PL Liability Claims Handler (Insurance): Managing end-to-end liability claims for insurers with an accent on liability determination, settlement negotiation, and regulatory compliance. Focus on investigating injury claims, applying Civil Procedure Rules, and maintaining client SLAs.

Location: Hybrid (Stoke, UK)

Company

A specialist professional services and technology firm partnering with leading insurance and highly regulated global businesses to manage risk and transform core processes.

What you will do

• Handle EL/PL/Products liability claims from initiation to final settlement.
• Investigate liability and make determinations, either directly or by instructing loss adjusters.
• Negotiate claim settlements and manage reserving philosophies.
• Ensure strict compliance with legal timescales, Civil Procedure Rules, and client SLAs.
• Build and maintain professional relationships with external clients and stakeholders.

Requirements

• Experience handling injury claims within an insurance or legal environment.
• Proficiency in interpreting policy wording, terms, and conditions.
• Knowledge of the insurance market and injury claim valuation.
• Familiarity with Civil Procedure Rules and the Claims Portal.
• Strong communication, organizational, and IT skills.
• Must be able to work in a hybrid capacity from Stoke, UK.

Culture & Benefits

• Funding for professional qualifications and a leadership training programme.
• Pension scheme with 5% employee and 5% employer contributions.
• Life assurance (4x) and a cycle to work scheme.
• 25 days holiday, increasing with years of service.
• Wellbeing centre, EAP 24/7 confidential helpline, and flexible working options.
• Inclusive employment policies covering menopause, fertility, and sabbatical leave.

Hiring process

• Application and CV review.
• Initial phone call.
• Interview.
• Offer.