Staff Customer Success Manager (DevOps)

TL;DR

Staff Customer Success Manager (DevOps): Managing strategic enterprise relationships for a high-growth CI/CD platform with an accent on value realization, executive stakeholder alignment, and commercial growth. Focus on shaping the Customer Success operating model, mentoring team members, and driving cross-functional initiatives to scale post-sale delivery.

Location: Must be based in the US

Compensation: $160,000–$170,000

Company

hirify.global is a developer-focused scale-out delivery platform that helps innovative companies create faster, test smarter, and innovate beyond limits.

What you will do

• Own end-to-end relationships for strategic, multi-million ARR enterprise accounts.
• Drive measurable business outcomes by aligning success plans with customer engineering and business goals.
• Orchestrate internal cross-functional teams including Product, Engineering, and Sales to ensure a cohesive customer experience.
• Lead executive-level engagement, including EBRs, with CTOs and board-level stakeholders.
• Define and evolve CS playbooks, KPIs, and engagement standards to support function scaling.
• Mentor and develop team members to raise the bar on strategic account ownership.

Requirements

• 8+ years in Customer Success or strategic account management at top-tier B2B SaaS companies.
• 3+ years operating at a Senior CSM level or equivalent.
• Proven track record managing complex, multi-stakeholder enterprise accounts.
• Deep domain expertise in CI/CD, DevOps, or developer infrastructure.
• Exceptional executive presence and ability to translate technical work into business outcomes.
• Must be based in the US.

Nice to have

• Hands-on familiarity with CI/CD platforms like Jenkins, GitHub Actions, or GitLab CI.
• Player/coach experience with formal or informal team leadership.
• Experience shaping a CS function from an early stage.
• Familiarity with modern revenue stacks and CS platforms like Vitally or Gainsight.

Culture & Benefits

• Remote-first culture with a focus on work-life balance.
• Competitive compensation and benefits package.
• Opportunity to work with innovative engineering teams at top-tier tech companies.
• Supportive, collaborative environment with a focus on professional growth.