Customer Success Manager (DevSecOps)

TL;DR

Customer Success Manager (DevSecOps): Driving adoption and long-term value for customers of the DevSecOps platform with an accent on technical guidance, workflow optimization, and strategic relationship management. Focus on translating product usage data into actionable insights, facilitating Centers of Excellence, and ensuring customer success across the software development lifecycle.

Location: Must be based in the United States

Salary: $85,200–$144,000 USD

Company

hirify.global is the intelligent orchestration platform for DevSecOps, enabling organizations to ship secure software faster through an all-remote, AI-integrated collaborative environment.

What you will do

• Build and maintain trusted advisor relationships with a portfolio of customers to drive adoption and measurable outcomes.
• Provide expert deployment guidance and help customers establish a hirify.global Center of Excellence.
• Lead workshops to demonstrate the full value of the platform across the software development lifecycle.
• Monitor customer performance against key indicators and share actionable insights with stakeholders.
• Translate product usage data into clear recommendations for expansion and issue resolution.
• Collaborate asynchronously with Product, Engineering, and Sales teams to align on customer success plans.

Requirements

• Must be based in the United States
• Experience in a customer-facing role focused on post-sales adoption and value realization.
• Background in customer success, professional services, or technical account management.
• Understanding of Git, branching strategies, and version control workflows.
• Knowledge of software development lifecycles, CI/CD, and DevSecOps practices.
• Ability to translate technical data into actionable insights for executive stakeholders.

Culture & Benefits

• Fully remote, asynchronous work environment.
• Flexible Paid Time Off policy.
• Equity compensation and Employee Stock Purchase Plan.
• Growth and Development fund for continuous learning.
• Comprehensive health, financial, and well-being benefits.
• Inclusive culture with active Team Member Resource Groups.