Director, Customer Success (Healthtech)

TL;DR

Director, Customer Success (Healthtech): Leading and evolving the Strategic Customer Success function for enterprise clients with an accent on retention, expansion, and long-term value realization. Focus on shaping the operating model, driving cross-functional alignment, and developing high-performing teams in a mission-driven healthcare environment.

Location: Remote (US-based), with occasional travel required (approx. 5 days per quarter).

Salary: $155,000–$180,000 base, plus variable component.

Company

hirify.global is a global, comprehensive fertility and family care platform supporting members through preconception, pregnancy, IVF, and menopause.

What you will do

• Lead, coach, and develop a team of Senior Customer Success Executives managing strategic enterprise accounts.
• Define and execute a customer success strategy focused on retention, expansion, and long-term health.
• Build and maintain executive-level relationships with key customer stakeholders.
• Partner cross-functionally with Product, Sales, Marketing, and Operations to ensure a seamless customer experience.
• Establish scalable operational processes for account management, QBRs, and renewals.
• Represent the voice of the customer internally to influence product strategy and innovation.

Requirements

• 8+ years of experience in Customer Success, Strategic Account Management, or Consulting.
• 3+ years of people management experience leading high-performing teams.
• Proven track record managing large-scale enterprise accounts (20,000+ lives).
• Experience in B2B SaaS, healthcare technology, or highly consultative environments.
• Strong executive communication and stakeholder management skills.
• Ability to travel to clients approximately 5 business days per quarter.

Nice to have

• Experience supporting enterprise HR, benefits, or people-focused organizations.
• Background in fertility, digital health, or broader health tech industries.
• Experience scaling or transforming Customer Success organizations in high-growth companies.

Culture & Benefits

• Competitive compensation, equity, and comprehensive benefits package.
• Flexible Time Off policy encouraging work-life balance.
• Comprehensive parental leave and family-forming assistance.
• Collaborative, inclusive, and mission-driven work environment.
• Opportunities to work on global healthcare innovation.

Hiring process

• Recruiter screen, Hiring Manager interview, HR interview, Panel interview, and Hiring Manager wrap-up.