Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing customer relationships and ensuring value maximization for a telco operating system with an accent on onboarding, technical support, and customer advocacy. Focus on driving AI adoption in operations, building a community of CSPs, and optimizing implementation processes.

Location: Remote (Canada)

Salary: CAD $100,000–$120,000

Company

hirify.global is building a leading operating system for Communications Service Providers (CSPs) to streamline billing, operations, and automation.

What you will do

• Manage customer relationships from post-sales kickoff through implementation and long-term growth.
• Oversee customer onboarding, user training, and successful migration processes.
• Act as a customer advocate, communicating feedback and needs to product and engineering teams.
• Develop and maintain comprehensive customer-facing documentation and knowledge base articles.
• Provide technical support and resolve complex challenges related to the operating system.
• Nurture a community of CSPs to share best practices and promote a customer-centric philosophy.

Requirements

• At least 2+ years of experience in a Customer Success role.
• Must be based in Canada.
• Experience with B2B software and Customer Support tools such as Zendesk or Intercom.
• Ability to manage multiple accounts and balance various tasks effectively.
• Strong communication skills to engage with C-level executives and decision-makers.
• Ability to understand and articulate complex technological challenges.

Nice to have

• Knowledge or experience in the telecom industry or working with CSPs.

Culture & Benefits

• 100% remote work environment.
• Competitive pay, comprehensive benefits, and attractive stock options.
• Flexible vacation policy and high level of transparency.
• Inclusive workplace committed to diversity and accessibility.