Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Partnering with enterprise customers to drive digital transformation and adoption of AI-powered content management solutions with an accent on workflow redesign and measurable business outcomes. Focus on building strategic relationships with executive stakeholders, identifying AI use cases, and leading change management initiatives to ensure long-term value realization.

Location: Must be based near a hirify.global office hub; expected in-office 3 days/week.

Salary: $100,000–$125,000 USD

Company

hirify.global is a leader in Intelligent Content Management, helping global organizations transform business workflows through enterprise AI.

What you will do

• Manage post-sales relationships for a portfolio of enterprise customers to drive ROI and value.
• Collaborate with customers to map, redesign, and optimize critical business workflows.
• Identify and activate AI-powered use cases to solve complex organizational challenges.
• Lead change management efforts, including stakeholder alignment and executive enablement.
• Conduct strategic business reviews focused on outcomes, success metrics, and future opportunities.
• Partner cross-functionally with Sales, Product, and Engineering to influence product direction and deliver high-impact solutions.

Requirements

• 3+ years of experience in Customer Success, Account Management, or Solutions Consulting within a SaaS environment.
• Proven ability to engage with senior stakeholders and executives.
• Strong analytical skills to translate customer needs into practical business outcomes.
• Experience navigating technical and business conversations regarding integrations and data flows.
• Solid understanding of modern AI platforms and tools.
• Must be able to work from a hirify.global office hub 3 days per week.

Culture & Benefits

• Commitment to diversity, equity, and inclusion in the workplace.
• Focus on in-person collaboration and community-driven culture.
• Competitive compensation package including base salary, equity, and comprehensive benefits.
• Support for reasonable accommodations for employees with disabilities.
• Opportunities to work at the forefront of the AI-first business era.