Senior Customer Success Manager (SaaS)

TL;DR

Senior Customer Success Manager (SaaS): Driving customer adoption and measurable outcomes for engineering teams using hirify.global's AI development platform with an accent on onboarding, renewal management, and strategic account growth. Focus on building strong relationships with technical stakeholders, removing adoption barriers, and aligning platform capabilities with customer business goals.

Location: Must be based in the UK, Ireland, or Poland

Salary: £81K–£109K (UK), €103K–€139K (Ireland), or PLN 207K–PLN 280K (Poland)

Company

hirify.global is an AI software development company building secure, self-hosted AI development environments to empower teams to build software faster and at scale.

What you will do

• Own the end-to-end onboarding and rollout plans for new enterprise customers.
• Identify and remove barriers to platform adoption to ensure customers achieve desired outcomes.
• Partner with Sales to drive expansion, upsell, and cross-sell opportunities within existing accounts.
• Oversee renewals and forecasting to ensure timely and successful commitments.
• Serve as the primary point of contact for customer inquiries, issues, and escalations.
• Monitor and report on customer health and usage metrics to internal stakeholders.

Requirements

• 3+ years of experience in software/SaaS sales or customer success.
• Working knowledge of cloud infrastructure, DevOps, CI/CD, and the SDLC.
• Hands-on experience with Salesforce and industry-standard CS platforms.
• Proven history of building relationships with executive and technical stakeholders.
• Startup experience and a self-motivated, analytical approach to problem-solving.
• Strong verbal communication and technical writing skills.

Nice to have

• Experience with developer tools or renewal management.
• Proficiency with CS platforms like Totango, Gainsight, or Pylon.
• Interest in the AI and developer tools ecosystem (e.g., ChatGPT, Cursor).

Culture & Benefits

• Transparent and consistent interview process.
• Equity and bonus opportunities included in compensation.
• Supportive environment that embraces AI tooling for efficiency.
• Focus on work-life balance and professional growth.