Claims Handler (Legal)

TL;DR

Claims Handler (Legal): Managing a caseload of Public and Employers Liability claims up to £30,000 from inception to settlement pre-litigation with an accent on casualty claims and property damage. Focus on maintaining high service standards, negotiating settlements, and ensuring SLA compliance.

Location: Hybrid (Liverpool, UK)

Company

Leading provider of legal and claims solutions for insurers, managing over £1bn in claims and integrating innovative AI tools into the insurance process.

What you will do

• Pro-actively manage a caseload of Public Liability, Employers Liability, Product Liability, and Property Damage claims.
• Handle the full claim lifecycle from inception to settlement (pre-litigation).
• Maintain accurate data in the case management system and adhere to client SLAs.
• Allocate new claims and develop effective settlement strategies.
• Perform supervisory tasks and provide training and mentoring to team members.
• Build and maintain excellent relationships with clients through review meetings and project work.

Requirements

• Minimum 2 years of experience in casualty claims handling.
• Experience dealing with quantum values up to £25k.
• Strong communication, negotiation, and organizational skills.
• High attention to detail and ability to manage high volume workloads.
• Ability to work both independently and collaboratively within a team.

Nice to have

• Prior supervisory experience.

Culture & Benefits

• Comprehensive health package including Bupa Private Medical Insurance and Health Care Cash Plan.
• Mental health and wellbeing support via 24/7 online GP and the WeCare platform.
• Financial security benefits: Death in Service, Critical Illness Cover, and Income Protection.
• 25 days holiday per year with options to buy or sell 3 days.
• Employee Resource Groups, volunteering programmes, and a cycle-to-work scheme.
• Additional perks: Tech scheme, season ticket loans, and access to discount sites.

Hiring process

• Initial application followed by CV review and a phone call.
• Evaluation through a case study.
• Final interview leading to the offer.