Third Party Claims Credit Hire Specialist

Location: Hybrid, London, United Kingdom; office attendance required once every two weeks

Company

hirify.global is a financial services provider offering insurance and car loan products, with a mission to make migration easier.

What you will do

• Manage a portfolio of Third Party Property Damage and Credit Hire claims in line with established processes.
• Triage inbound communications and route work to support timely claim resolution.
• Investigate claims, assess liability and indemnity, and identify recovery opportunities.
• Negotiate settlements with policyholders, witnesses, third parties, and their representatives.
• Set and maintain claim reserves, process payments within authority levels, and keep claims records accurate.
• Provide clear, empathetic updates and maintain detailed notes covering actions, reasoning, and next steps.

Requirements

• Hands-on experience managing Credit Hire and Third Party Property Damage claims, including challenging hire periods, rates, and credit hire agreements.
• Confidence negotiating settlements by phone and email.
• Strong understanding of relevant case law and its application to liability and indemnity decisions.
• Experience setting and maintaining reserves and processing payments within agreed authority levels.
• Ability to manage a varied caseload at pace, prioritise effectively, and keep claimants and third parties informed.
• Commercial judgement, customer focus, independent decision-making, and confidence escalating issues when appropriate.

Nice to have

• Experience improving ways of working and supporting wider team goals.

Culture & Benefits

• Flexible hybrid work model with the team meeting in the London office once every two weeks.
• Bonus scheme linked to high performance.
• Private medical insurance with Vitality and mental health support with Oliva.
• Personal learning budget and two dedicated learning and development days per year.
• Monthly flexible benefits budget, 25 days of holiday plus bank holidays, and four weeks of Work From Anywhere per year.

Hiring process

• Initial call with a member of the Talent Acquisition team.
• Interview with two members of the Claims team.