Complex Motor Claims Handler (Insurance)

Location: Manchester, United Kingdom; primarily office-based

Company

hirify.global provides commercial and personal insurance solutions through a global property and casualty insurance network.

What you will do

• Manage a portfolio of predominantly third-party property damage motor claims from cradle to grave.
• Handle incoming court documents, maintain case registers, monitor actions, and escalate unresolved matters.
• Coordinate with internal claims teams, third-party agents, panel lawyers, courts, claimant representatives, brokers, and customers.
• Triage and respond to incoming claims enquiries in line with departmental performance targets.
• Investigate complex claims and assess coverage, legal liability, quantum, indemnity exposure, and potential rehabilitation or investigation needs.
• Support cost-effective claim resolutions, litigation management, audit compliance, and accurate claims file data.

Requirements

• Experience handling third-party motor claims, including personal injury and third-party property damage claims.
• Knowledge of end-to-end claims procedures and claims systems, including MOJ and OIC portals.
• Strong written and verbal communication skills for managing customers, brokers, panel lawyers, and other stakeholders.
• Detailed knowledge of the legal and regulatory environment for motor claims.
• Ability to make sound decisions on legal liability, damage assessment, policy interpretation, and indemnity.
• Proactive, self-motivated approach with the ability to manage an allocated caseload and contribute effectively within a team.

Culture & Benefits

• Primarily office-based collaboration to support teamwork and client service.
• Training and support covering technical claims handling, legal liability, coverage, quantum, regulatory procedures, negotiation, and assessment.
• Total Rewards benefits focused on health, wellbeing, financial security, and professional development.
• Continuous learning and development opportunities.
• Inclusive culture supported by cultural awareness activities and Employee Resource Groups.