Claims Co-ordinator

TL;DR

Claims Co-ordinator (Claims Management): Supporting Loss Adjusters by managing the claims journey and ensuring efficient, accurate documentation with an accent on attention to detail and customer service. Focus on maintaining strict data confidentiality, meeting SLAs, and coordinating with internal and external suppliers to ensure seamless claim progression.

Location: Onsite in Stoke

Company

hirify.global is a specialist professional services and technology firm providing solutions across the insurance and highly regulated sectors, operating globally with over 8,000 professionals.

What you will do

• Provide exceptional customer service as a reliable point of contact.
• Manage daily tasks within agreed SLAs to ensure timely claim progress.
• Coordinate with internal and external suppliers to keep claims moving.
• Proofread documents for grammar, spelling, and punctuation accuracy.
• Maintain strict confidentiality and follow Data Protection procedures.
• Identify and escalate inconsistencies or issues to management.

Requirements

• Excellent communication and organizational skills.
• Strong attention to detail, particularly in proofreading and accuracy.
• Computer literacy and ability to manage own workload.
• Commitment to professionalism and data confidentiality.
• Ability to work to deadlines in a fast-paced environment.
• Proactive mindset with a team-focused attitude.

Culture & Benefits

• Pension scheme with 5% employer contribution.
• 25 days holiday, increasing with tenure.
• Access to the hirify.global Innovation Lab and leadership training.
• Comprehensive wellbeing support including a 24/7 confidential helpline.
• Flexible benefits including cycle to work scheme and retail discounts.
• Inclusive employment policies covering sabbatical, fertility, and family support.

Hiring process

• Recruiter and CV review.
• Initial phone call.
• Interview.