Claims Co-ordinator

Location: Stoke, United Kingdom; onsite

Company

hirify.global is a professional services and technology firm supporting insurance, financial services, public sector, and other highly regulated clients with risk management, claims, transformation, and technology solutions.

What you will do

• Provide responsive customer service and act as a reliable point of contact.
• Manage daily claims activities within agreed SLAs.
• Chase internal and external suppliers to maintain timely claim progress.
• Proofread documents and correct grammar, spelling, and punctuation.
• Follow data protection procedures and maintain confidentiality.
• Identify inconsistencies, escalate issues, and support Loss Adjusters and the wider team.

Requirements

• Excellent communication and organisational skills.
• Strong attention to detail, particularly with grammar and accuracy.
• Computer literacy and the ability to manage an independent workload.
• Professionalism, confidentiality, and the ability to meet deadlines.
• Confidence identifying and escalating problems in a fast-paced environment.
• Team-focused, flexible, and comfortable adapting to change.

Culture & Benefits

• Professional qualification funding, leadership training, learning opportunities, and access to the hirify.global Innovation Lab.
• 5% employee and 5% employer pension contributions, life assurance, and an incentive plan.
• 25 days of holiday, increasing to 26 days after five years and 27 days after ten years.
• Flexible benefits, high-street discounts, financial wellbeing support, and a cycle-to-work scheme.
• Employee assistance programme, wellbeing resources, enhanced family leave, and inclusive employment policies.

Hiring process

• Application and CV review.
• Initial phone call, interview, and MS Teams interview.
• Offer and hiring.