Claim Representative, Auto Damage

Location: Charlotte, North Carolina, United States

Salary: $56,600–$93,400 annual base salary, plus eligibility for performance-based cash incentive awards

Company

hirify.global is a property and casualty insurance company focused on serving customers and communities through insurance claims and related services.

What you will do

• Manage low-to-moderate complexity auto physical damage claims from first notice of loss through resolution and settlement, including multi-vehicle claims, total loss evaluations, and vehicle repair oversight.
• Evaluate policy terms, conditions, exclusions, coverage, liability, and damage, then negotiate equitable settlements within authority limits.
• Coordinate with appraisal teams and repair facilities to obtain information, assess damage accurately, and resolve claims promptly.
• Investigate claims, gather and document relevant facts, maintain accurate records, and use claims management systems.
• Communicate professionally with customers, claimants, representatives, and internal stakeholders; prepare denial letters, Reservation of Rights letters, and other correspondence when appropriate.
• Adapt to technology implementations, system upgrades, and digital tools, particularly AI-related tools, while maintaining productivity and service quality.

Requirements

• High School Diploma or GED is required.
• At least one year of auto claim handling experience, comparable claim experience, or successful completion of the hirify.global Auto Claim Representative training program is required.
• Bachelor’s Degree.
• Two years of auto claim handling experience.
• Active adjuster license, where applicable; relevant insurance license(s) must be acquired and maintained within three months of starting.
• Proficiency with claims management systems, advanced Microsoft Office skills, and enterprise technology systems and platforms.
• Strong verbal and written communication, customer service, judgment, decision-making, conflict resolution, attention to detail, organization, and prioritization skills.
• Ability to manage stress, navigate difficult situations, maintain composure and professionalism, take accountability for decisions, and learn and apply new information quickly.
• Basic understanding of insurance principles and terminology, state insurance regulations, and claim handling requirements.

Culture & Benefits

• Health insurance coverage is available from the first day of employment for employees and eligible family members.
• hirify.global matches 401(k) contributions dollar-for-dollar up to the first 5% of eligible pay, subject to an annual maximum; eligible employees may also receive a hirify.global-funded pension.
• Employees receive at least 20 paid time-off days annually and nine paid company holidays.
• Wellness resources include discounts, caregiving support, free professional counseling, and health coaching.
• Volunteer and charitable giving programs include Matching Gift and Volunteer Rewards opportunities.