Customer Success Manager II (SaaS)

TL;DR

Customer Success Manager II (SaaS): Managing a high-volume portfolio of accounts, driving product adoption, and owning renewals with an accent on using product knowledge, data, and playbooks to engage the right customers at the right time. Focus on delivering a consistent, scalable customer experience across a high-volume portfolio by leveraging playbooks, automation, and data signals to proactively identify risk and expansion opportunities.

Location: Authorized to work lawfully in the United States of America as hirify.global does not engage in immigration sponsorship at this time. Remote work location is used to determine which metropolitan pay range is used.

Salary: $95,605 - $109,262 USD (Tier 1), $87,638 - $100,157 USD (Tier 2), $79,670 - $91,052 USD (Tier 3)

Company

hirify.global’s product growth is still in the midst of exciting.

What you will do

• Manage a high-volume, diverse portfolio of 200+ accounts within the scaled segment, balancing efficiency with personalized customer engagement.
• Drive renewals as a core priority, using usage data and automation to efficiently assess risk and likelihood to renew across a large book of business.
• Understanding and navigating complex customer environments to uncover expansion opportunities across multiple business units and stakeholders.
• Deliver a consistent, scalable customer experience across a high-volume portfolio by leveraging playbooks, automation, and data signals to proactively identify risk and expansion opportunities.
• Collaborating cross-functionally with Sales, Product, and Support to elevate the customer voice and influence product direction.

Requirements

• 2-3+ years of experience in Customer Success, Account Management, Renewals, or Sales within a SaaS/PLG environment.
• Proven track record of owning and driving renewals across a high-volume book of business, with experience supporting customers who have multi-team or multi-product usage.
• Skilled in analyzing customer data to drive strategic outcomes and uncover trends that inform proactive engagement.
• Confident with tools like Salesforce, Gainsight, DocuSign, and other CS systems; dedicated to keeping internal systems up-to-date and accurate across a high-volume book of business.
• Able to work independently on most customer scenarios, collaborate effectively with cross-functional teams, and contribute to team best practices and process improvements
• Excellent communicator with strong business acumen and a sharp eye for balancing customer satisfaction and company goals.
• Authorized to work lawfully in the United States of America as hirify.global does not engage in immigration sponsorship at this time

Culture & Benefits

• All full-time (30 hours/week) employees are also eligible for our Top Performer Bonus program (or Sales incentive), equity awards, and competitive benefits.
• This role may require occasional travel for company events, team collaboration, or offsites.