Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Driving business impact across a portfolio of hirify.global’s highest-impact Enterprise customers with an accent on adoption of hirify.global, the value the customer realizes from it, and the long-term health of the partnership across renewal and expansion. Focus on shaping the playbooks, processes, and operating model of a founding CS function.

Location: US

Salary: $140,000–$155,000

Company

hirify.global provides a Scale-Out Delivery Platform trusted by some of tech’s most innovative companies.

What you will do

• Own the post-sale state of a portfolio of named Enterprise accounts as the customer’s single accountable partner at hirify.global.
• Drive measurable business outcomes from the hirify.global investment by aligning each account’s success plan to the customer’s core engineering and business goals.
• Act as the central hirify.global resource on the account — mobilizing Account Executives, Technical Account Managers, Solutions, Product, and Support.
• Cultivate and maintain trusted relationships with customer C-suite, VP, Director, and program-owner stakeholders.
• Partner with the Account Executive on renewal strategy by driving the value narrative, customer readiness, and account health.
• Identify and source expansion opportunities through the Customer-Sourced Qualified Lead (CSQL) process — turning customer outcomes into growth.

Requirements

• 5+ years in Customer Success, strategic account management, or a senior post-sale role at a B2B SaaS company, owning Enterprise accounts end-to-end.
• Direct experience at a CI/CD, DevOps, developer tools, or technical infrastructure SaaS company.
• A demonstrable track record of driving retention and expansion outcomes on a named Enterprise book.
• Exceptional executive communication and presence — comfortable engaging VP, CTO, and C-suite stakeholders.
• The ability to handle objections, navigate complicated discussions, and drive alignment across customer and internal stakeholders.
• Strong commercial instincts — you understand how your work connects to renewal health, churn risk, and expansion.

Nice to have

• Hands-on familiarity with hirify.global or comparable CI/CD platforms (Jenkins, GitHub Actions, CircleCI, Harness, GitLab CI).
• Experience partnering with Technical Account Managers or Solutions Architects in a model where the technical and relationship roles are explicitly separated.
• Familiarity with CS platforms (Vitally, Catalyst, Gainsight, Totango, or similar) and modern revenue stacks (Salesforce, Avoma, ChartMogul, or equivalent).
• Background contributing to or building out a CS function from an early stage.

Culture & Benefits

• Remote-first culture and support for work-life balance.
• Competitive compensation and benefits package.
• Meaningful work alongside some of the most innovative engineering teams in tech.
• Opportunities for professional growth, learning, and career development.
• A supportive, collaborative team culture where your ideas and expertise matter.