Customer Support Representative (Insurtech)

TL;DR

Customer Support Representative (Insurtech): Helping small business owners navigate health insurance quotes and resolving billing/administrative issues with an accent on empathy, speed, and multi-channel communication. Focus on managing high-volume interactions across phone, chat, and email while advocating for product improvements.

Location: Remote (Must be based in the U.S.)

Salary: $15.00 per hour

Company

hirify.global simplifies health insurance for small businesses and is backed by Y-Combinator.

What you will do

• Guide potential customers through the online shopping experience to find optimal health insurance quotes.
• Resolve administrative and billing inquiries with urgency and clarity.
• Utilize industry-leading CRMs and support tools to document all customer interactions.
• Propose product and process improvements directly to the leadership team based on customer feedback.
• Maintain high productivity and a people-first attitude in a fast-paced, high-volume environment.

Requirements

• 1 year of high-volume call center experience in a remote, startup environment.
• Exceptional oral and written communication skills.
• Proficiency with support ticketing systems such as Zendesk, Freshdesk, or Salesforce.
• Ability to work a consistent schedule of 8:30 am – 5:00 pm CST, Monday through Friday.
• Must be based in the U.S.

Culture & Benefits

• 100% company-paid Medical, Dental, and Vision coverage for employees and their dependents.
• "Take what you need" vacation policy to support work-life balance.
• 100% remote work arrangement.
• Values-based growth culture that encourages an "obligation to dissent" and active contribution to company improvement.