Customer Experience Agent (French Speaking)

TL;DR

Customer Experience Agent (French Speaking): Managing user inquiries and resolving order-related issues for a global livestream shopping platform with an accent on high-quality communication and process improvement. Focus on delivering exceptional customer service in both English and French, troubleshooting complex order flows, and driving positive outcomes for buyers and sellers.

Location: Must live within commuting distance of our Dublin hub (Hybrid role).

Salary: €35,000 – €42,500 + Equity

Company

hirify.global is the largest livestream shopping platform in North America and Europe, enabling users to buy, sell, and discover products across hundreds of categories.

What you will do

• Interact with buyers and sellers to ensure a positive, customer-first experience.
• Resolve issues regarding payments, orders, shipments, and general inquiries in a timely manner.
• Become an expert in the platform's products, processes, and internal systems.
• Collaborate with cross-functional departments to troubleshoot and resolve open questions.
• Identify opportunities to eliminate repeat contacts and improve overall customer experience.

Requirements

• Fluent in English and French, with an understanding of the French market.
• Must live within commuting distance of our Dublin hub.
• 2+ years of support experience handling email and/or chat services.
• Experience with customer-facing systems like Zendesk, Kustomer, or Intercom.
• Understanding of Ecommerce and Marketplace operations.
• Weekend availability required.

Nice to have

• Knowledge of collectibles.
• Bachelor's degree.
• Previous start-up experience.

Culture & Benefits

• Generous holiday and time-off policy.
• Comprehensive health insurance (Medical, Dental, Vision).
• Home office setup and monthly internet/cell phone allowances.
• Wellness, childcare, and family planning benefits.
• 16 weeks of paid parental leave with a gradual return-to-work program.
• Monthly allowance to shop on the platform to build product expertise.