Call Center Agent (Fintech)

TL;DR

Call Center Agent (Fintech): Handling inbound customer calls and processing policy changes for a car ownership super app with an accent on customer retention and policy administration. Focus on resolving complex coverage questions and ensuring high customer satisfaction through efficient service requests.

Location: Remote (Must be based in Charlotte, Houston, Nashville, Orem, Reno, or Tucson)

Salary: $19 – $21 per hour

Company

hirify.global is a fast-growing fintech startup providing an AI-powered super app designed to radically simplify car ownership.

What you will do

• Respond to inbound calls from existing customers to provide support.
• Process service requests such as adding/removing vehicles, drivers, and lienholder information.
• Assist customers with detailed questions regarding insurance coverages and policy benefits.
• Implement retention strategies to find solutions for customers at risk of cancellation.
• Manage multiple competing priorities in a fast-paced environment.

Requirements

• 2+ years of experience working in a call center environment.
• Ability to multitask and manage competing priorities effectively.
• Strong passion for helping others.
• Must be based in one of the specified US locations.

Nice to have

• P&C license (company provides payment for obtaining this within 60 days).

Culture & Benefits

• Flexible scheduling: choice between a 5-day/8-hour or 4-day/10-hour workweek.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with employer matching.
• Paid time off and paid parental leave.
• Company-provided work equipment for remote employees.
• Ongoing training and mentorship from the leadership team.